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CallBalance a Call Center Suit which is perfect blend of Out Bound Inbound solution well equipped with recording features. CallBalance enables organization to transform single product agents to universal agents, maximizing agent productivity. It is modular and completely customizable, enabling organization to configure the desktop with just the features you need, or use them all to achieve maximum benefit with a look and feel appropriate for your business.

CallBalance Eliminates the inefficiency of the desktop maze by providing the agent with a single interface to access the multitude of disparate systems and resources needed to effectively perform his or her job. It is a Unified desktop, agents can shorten calls, improve customer interactions, be trained more rapidly, take better advantage of up-sell opportunities, and provide a consistent experience to customers.

Industry Verticals
  • Financial Services - Capital Markets/Securities
  • BPO
  • Financial Services - Insurance
  • Telecommunication - Mobiles & Internet service Providers
  • Professional Services - IT Services
Case Studies
CallBalance Clients
our valuable clients who are happily using CallConfine
Nexsus Testimonials
our great clients and their kind words

Manish Srinivasan
Head - Customer Services
Ncarry.com (Nimbuzz Internet India Pvt. Ltd. Initiative)
"Dear Nexsus Team, Thank you for your efforts and hard work on setting our Contact Center Solution - CallBalance. As a result of this, we have expanded our coverage to 100%. This effort would normally take a lot of time doing the manual way, but is now done quickly and efficiently. During this implementation of Contact Center Solution - CallBalance, Nexsus' Development and Support Team consistently maintained the highest standard of QA and still maintained an on time delivery record, despite our exacting demands. We could not have asked for a better team to successfully achieve this challenging goal."

Preeti Verma
Micromax India
"Dear Nexsus Team,Sentiments from MMX Team are as below: There is no doubt in my mind that competing in the mobile handset market today requires cutting edge technology. Customers are no longer content to wait and going forward responsiveness, accuracy and customer service will delineate the leaders from the laggards. Micromax made a conscious decision to invest in Nexsus Contact Center Solution - CallBalance as the solution of choice. The power of the product is in its architectural simplicity which allows us to put in place a flexible architecture that will scale linearly and allow business decisions to be implemented at the IT level and customer service speedily. Thank you for the support as always."

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